Terms of service

Last Updated: September 13, 2026

Welcome to GLOW. These Terms of Service govern your use of our website and your purchase of products from our store.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read them carefully before using the website or making a purchase.

About GLOW

This website is operated by GLOW.

Our business contact information is:

GLOW
Eartainment
3817 S. Nova Rd
STE 104-187
Port Orange, Florida 32127
United States

Email: dr.stacyobrien@gmail.com

Throughout these Terms, the words “we,” “us,” and “our” refer to GLOW.

Use of Our Website

You may use our website for lawful personal or commercial purchasing purposes.

You agree not to use the website:

For unlawful, fraudulent, or abusive purposes
To violate applicable laws or regulations
To interfere with the operation or security of the website
To attempt unauthorized access to systems or customer information
To distribute malicious software, viruses, or harmful code
To copy or misuse website content in violation of applicable intellectual property laws
To provide false, misleading, or fraudulent information when placing an order

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our customers, business, systems, or legal rights.

Online Store Terms

By placing an order through our store, you confirm that:

You are legally capable of entering into a purchase agreement
The information you provide is accurate and complete
You are authorized to use the selected payment method
You understand the product information presented before purchase

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on our website are accurate.

However, minor differences may occur between digital images and the physical product due to factors such as:

Screen settings
Lighting
Photography
Product updates
Manufacturing variations

We reserve the right to correct errors or update product information when necessary.

If a material error affects an order you have already placed, we may contact you with available options.

Hearing Protection Product Information

GLOW products may include hearing-protection products intended for use in loud environments.

Customers should review all product instructions, specifications, warnings, and usage information before using the product.

Product performance may depend on factors including:

Proper fit
Correct use
Environment
Noise level
Product condition
Individual usage circumstances

You should not rely on general website descriptions as a substitute for official product instructions, safety information, or professional guidance.

Where specific certifications, ratings, noise-reduction levels, or safety standards are stated, they should be understood only as described in the applicable manufacturer or product documentation.

Product Use and Safety

Customers are responsible for using products according to provided instructions and for determining whether a product is appropriate for their intended activity.

Improper use may reduce product effectiveness.

You should discontinue use if a product appears damaged, defective, uncomfortable, or unsuitable for its intended purpose.

Nothing on our website should be interpreted as medical advice, occupational safety advice, or professional hearing-care advice.

If you have concerns regarding your hearing or whether a hearing-protection product is appropriate for you, consult a qualified healthcare or hearing professional.

Pricing

Product prices are displayed on our website in the currency indicated during browsing or checkout.

Prices may change from time to time without prior notice.

The price applicable to an order is normally the price shown at checkout when the purchase is completed.

Applicable taxes, shipping costs, or other charges will be displayed before the order is submitted where required.

Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If a product is listed at an incorrect price because of a technical, administrative, or typographical error, we reserve the right to:

Correct the error
Cancel the affected order
Contact the customer before fulfillment

If payment has already been collected for an order that we cancel due to a pricing error, the applicable amount will be refunded.

Orders

Submitting an order does not necessarily mean the order has been accepted.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Suspected fraud
Payment authorization issues
Incorrect pricing
Technical errors
Shipping restrictions
Violation of these Terms

Where appropriate, we will notify you if an order cannot be fulfilled.

Order Confirmation

After an order is placed, you may receive an electronic order confirmation.

The confirmation provides a record of the information submitted during checkout.

Customers are responsible for reviewing order information and contacting us promptly if an error is discovered.

Payment

Payment must be completed using one of the payment methods available during checkout.

Payment processing may be provided by Shopify or authorized third-party payment processors.

We do not generally receive or store complete payment card information when payments are processed through third-party providers.

Your use of a payment provider may also be subject to that provider's terms and privacy practices.

Fraud Prevention

We may use fraud-prevention tools or conduct reasonable order reviews to protect customers and our business.

In some circumstances, we may request additional information to verify an order.

We reserve the right to cancel orders that we reasonably believe are unauthorized, fraudulent, or otherwise suspicious.

Shipping and Delivery

Shipping is governed by our Shipping Policy.

Shipping availability, charges, and estimated delivery times may depend on the order destination and shipping method selected.

Customers are responsible for providing accurate and complete shipping information.

Delivery estimates are not guarantees unless explicitly stated otherwise.

Please review our Shipping Policy for additional information.

Returns and Refunds

Returns, refunds, defective products, and eligible cancellations are governed by our Return & Refund Policy.

Because some GLOW products are intended for use in or around the ear, hygiene-related return restrictions may apply to opened or used products where legally permitted.

These restrictions do not limit rights relating to defective, damaged, or incorrectly supplied products where applicable law provides additional protection.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at dr.stacyobrien@gmail.com.

We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

If an order has already shipped, it may need to be handled according to our Return & Refund Policy.

Promotions and Discount Codes

From time to time, we may offer discounts, promotional offers, or coupon codes.

Unless otherwise stated:

Promotions may be subject to expiration dates
Promotional offers may not be combined
Discounts may apply only to eligible products
Promotions may be limited to certain customers or regions
Promotional offers have no cash value

We reserve the right to modify or discontinue promotions, subject to applicable law.

Website Availability

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

Maintenance
Platform updates
Technical issues
Security measures
Third-party service interruptions
Circumstances outside our control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

Third-Party Services

Our store may use third-party platforms and services, including Shopify, payment processors, shipping providers, analytics services, and advertising platforms.

Certain parts of your experience may therefore be subject to third-party terms or privacy policies.

We are not responsible for services operated independently by third parties except where applicable law provides otherwise.

Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily represent an endorsement.

We are not responsible for the content, security, privacy practices, availability, or accuracy of third-party websites.

Customers should review the applicable terms and privacy policies before using external websites.

Intellectual Property

Unless otherwise stated, the content made available on the GLOW website, including:

Brand names
Logos
Website design
Graphics
Written content
Product imagery
Marketing materials

is owned by or licensed to GLOW and may be protected by copyright, trademark, and other intellectual property laws.

You may use website content for personal shopping purposes.

You may not reproduce, distribute, sell, modify, publish, or commercially exploit our content without appropriate authorization.

User Feedback and Communications

If you submit reviews, comments, suggestions, photographs, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is:

Unlawful
Fraudulent
Defamatory
Abusive
Infringing
Misleading
Malicious

Where permitted, we may use legitimate customer feedback for business and marketing purposes in accordance with applicable law and our Privacy Policy.

Accuracy of Customer Information

You agree to provide accurate, current, and complete information during checkout and when communicating with us.

You are responsible for promptly updating information where necessary.

We are not responsible for problems caused by inaccurate information submitted by a customer.

Prohibited Conduct

You may not:

Attempt to compromise website security
Scrape or harvest customer data
Introduce malicious code
Impersonate another individual
Place fraudulent orders
Interfere with checkout or payment systems
Use the website in violation of applicable law
Misrepresent your relationship with GLOW

We may take reasonable action to protect our business and customers from prohibited activity.

Disclaimer of Warranties

Except as expressly provided by applicable law or a written product warranty, products and website services are provided subject to the terms disclosed at purchase.

We do not guarantee that:

The website will always be uninterrupted
Every website error will be immediately corrected
Every product will be suitable for every individual use case
General product descriptions will replace product-specific instructions

Any legally required warranties or consumer protections remain unaffected.

Limitation of Liability

To the fullest extent permitted by applicable law, GLOW will not be liable for indirect, incidental, consequential, special, or punitive damages arising solely from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Your statutory consumer rights remain unaffected.

Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website or intentional violation of these Terms.

This provision does not reduce rights available to consumers under applicable law.

Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Please review that policy to understand how information may be collected, used, shared, and protected.

Google Shopping and Advertising Information

We aim to ensure that information presented through our website, checkout, product listings, and shopping or advertising platforms remains consistent and accurate.

This includes information relating to:

Product price
Availability
Product condition
Shipping
Returns
Product identity

Customers should rely on the final information displayed on our website and during checkout when completing a purchase.

Consumer Protection Rights

Nothing in these Terms is intended to waive or limit rights that cannot legally be waived.

If applicable consumer protection law gives you rights beyond those described here, those legal rights will continue to apply.

Governing Law

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Florida, without limiting any mandatory consumer protections available under the laws applicable to the customer.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

Our products
Business operations
Website functionality
Legal requirements
Ecommerce practices

The updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update will be subject to the revised Terms where permitted by law.

Contact Us

If you have questions about these Terms of Service, please contact: