Refund policy

At GLOW, we want you to feel confident when purchasing from us. We take product quality, customer satisfaction, and hygiene seriously.

This Return & Refund Policy explains when products may be returned, how to request a return, when refunds are issued, and which items may not be eligible for return.

Return Window

Eligible products may be returned within 30 days of delivery.

To qualify for a return, your request must be submitted within 30 days from the date your order was delivered.

Products returned outside this period may not be accepted unless required by applicable consumer protection law.

Return Eligibility

To be eligible for a standard return, the product must:

Be in its original condition
Be unused and unworn
Include all original accessories and components
Be returned in its original packaging where reasonably possible
Include proof of purchase or the relevant order information

We reserve the right to decline a return if the product has been damaged, altered, misused, or shows signs of use that prevent it from being resold.

Important Hygiene Notice

GLOW hearing protection products are designed for use in or around the ear.

For health and hygiene reasons, opened or used in-ear products may not be eligible for return due to change of mind, unless the product is defective, damaged, incorrect, or otherwise required to be returnable under applicable law.

We strongly recommend reviewing the product description, specifications, and included items before opening or using the product.

This hygiene restriction does not affect your rights if you receive a defective, damaged, or incorrect item.

How to Request a Return

Before sending any product back, please contact us at:

dr.stacyobrien@gmail.com

Include:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Photographs where relevant

Please wait for return instructions before shipping the product.

Returns sent without contacting us first may result in processing delays.

Return Address

Approved returns should only be sent to the return address provided in your return authorization instructions.

Unless we specifically confirm otherwise, please do not send a return without first contacting our support team.

Business contact information:

GLOW
Eartainment
3817 S. Nova Rd
STE 104-187
Port Orange, Florida 32127
United States

Email: dr.stacyobrien@gmail.com

Return Shipping Costs

For standard returns due to change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If the product you received is:

Damaged
Defective
Incorrect
Significantly different from what was ordered

we will review the issue and provide an appropriate solution, including return-shipping instructions where applicable.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, or incorrect, contact us promptly at dr.stacyobrien@gmail.com.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging where relevant
Any other information that may help us assess the issue

Once reviewed, we may offer an appropriate resolution such as:

Replacement
Refund
Return authorization
Another suitable remedy

The appropriate solution will depend on the circumstances and applicable consumer protection requirements.

Non-Returnable Items

The following items may not be eligible for standard returns:

Used in-ear hearing products for hygiene reasons
Products damaged through misuse or improper handling
Products that have been modified or altered
Products missing major components or accessories
Items returned after the applicable return period
Products marked as final sale, where legally permitted
Gift cards, if offered

Products that are defective or incorrectly supplied will still be reviewed regardless of these exclusions where required by law.

Exchanges

We do not guarantee direct product exchanges.

If you would like a different product or version, please contact us to determine the best available option.

In some cases, you may be asked to return the original eligible product for a refund and place a new order.

Refund Approval

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Refunds cannot normally be redirected to another payment method.

Refund Processing Time

Approved refunds are generally initiated within 5–10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, payment processor, or financial institution may require additional time to post the funds to your account.

We do not control processing times imposed by financial institutions.

Partial Refunds

In certain circumstances, a partial refund may be issued where legally permitted.

This may apply if an eligible returned product:

Is missing packaging or accessories
Has been handled beyond what is reasonably necessary to inspect it
Is returned in a condition different from how it was originally supplied

Any deduction will be assessed reasonably based on the condition of the returned item.

Late or Missing Refunds

If you have received confirmation that a refund was issued but cannot see it in your account, please:

Check your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, contact us at dr.stacyobrien@gmail.com.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to process your cancellation before the order enters fulfillment.

However, we cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already shipped, you may need to follow the applicable return process after receiving it.

Refused Deliveries

Refusing delivery does not automatically guarantee a refund.

If a package is refused and returned to us, we will inspect the returned shipment before determining whether a refund is applicable.

Shipping or return costs caused by an unnecessary refusal may be deducted from the refund where legally permitted.

Promotional and Discounted Purchases

Unless a product is specifically identified as Final Sale, eligible discounted or promotional purchases may generally be returned under the same conditions stated in this policy.

Promotional discounts themselves are not refundable separately from the applicable purchase.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to limit rights that customers may have under applicable consumer protection laws.

Where local law provides greater protections than this policy, those legal protections will apply.

Policy and Checkout Consistency

We aim to ensure that our return conditions, refund procedures, product information, and purchasing terms remain clear and consistent across our website, checkout, and shopping platforms.

Customers are encouraged to review this Return & Refund Policy before completing a purchase.

Contact Us

If you have questions about a return, refund, damaged product, or an existing order, please contact: