Shipping Policy

Last Updated: September 13, 2026

At GLOW, we are committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from our store.

Order Processing

Orders are processed after payment has been successfully completed and the order has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or circumstances outside our reasonable control.

Any estimated processing or delivery timeframe displayed on the product page or during checkout should be considered the most current estimate for your order.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Shipping Destinations

GLOW currently ships to destinations that are available for selection during checkout.

If your location is not available as a shipping destination during checkout, we may not currently be able to deliver to that location.

Available shipping destinations may change from time to time.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed before you complete your purchase.

Shipping costs may depend on factors such as:

• Delivery destination
• Available shipping method
• Order size or weight
• Applicable shipping promotions

You will be able to review the applicable shipping charges before completing your order.

If an order qualifies for free shipping, this will be clearly displayed on the website or during checkout.

Estimated Delivery

Estimated delivery times will be displayed during checkout when available.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Estimated delivery dates are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including severe weather, carrier delays, public holidays, high shipping volumes, customs processing, transportation disruptions, or incorrect delivery information.

We will make reasonable efforts to assist customers with delivery-related issues whenever possible.

Order Tracking

When tracking information is available, customers will receive shipment details using the contact information provided during checkout.

Tracking information may take some time to become active after a shipping label has been created.

Customers are encouraged to monitor their tracking information until their order has been delivered.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at dr.stacyobrien@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

GLOW is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Address Changes After Shipment

Once an order has been transferred to the shipping carrier, we may not be able to modify or redirect the delivery address.

Customers may need to contact the carrier directly if delivery-management options are available.

Additional shipping costs caused by an incorrect address, refused delivery, or unsuccessful delivery may be the responsibility of the customer where permitted by applicable law.

Delayed Shipments

If your order appears to be delayed, please review the tracking information first.

Tracking updates may occasionally take additional time to appear.

If tracking has not changed for an extended period or your shipment appears significantly delayed, contact us at dr.stacyobrien@gmail.com.

Please include your order number and the email address used when placing the order so we can assist you efficiently.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us so we can review the shipment.

We may need to work with the shipping carrier before determining the appropriate resolution.

If the carrier confirms that an eligible shipment has been lost, we will review the order and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Packages Marked as Delivered

If your tracking information shows that the package has been delivered but you cannot locate it, we recommend that you:

• Check the delivery location carefully.
• Check with members of your household or anyone who may have accepted the package.
• Check nearby areas where the carrier may have safely placed the package.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your order, contact us at dr.stacyobrien@gmail.com, and we will assist where reasonably possible.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

When contacting us, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging when relevant

Please keep damaged packaging until the issue has been reviewed, as the shipping carrier may require additional information or photographs.

Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Refused or Undeliverable Packages

A shipment may be returned to us if the shipping address is incorrect or incomplete, delivery is repeatedly unsuccessful, the package is refused, or the carrier is otherwise unable to complete delivery.

If your package is returned, please contact us to discuss the available options.

Additional shipping charges associated with resending an order may be the customer's responsibility where legally permitted.

International Orders

Where international shipping is available during checkout, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.

Customs processing may also affect estimated delivery times.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at dr.stacyobrien@gmail.com.

We cannot guarantee that an order can be modified or cancelled once processing has started.

Orders that have already shipped generally cannot be cancelled and may instead need to be handled under our Return & Refund Policy.

Shipping Information Accuracy

We aim to keep shipping costs, product availability, processing times, and delivery estimates consistent across our website, checkout, and advertising or shopping platforms.

Customers should review the final shipping information displayed during checkout before completing a purchase.

Contact Us

If you have any questions regarding shipping, delivery, or an existing order, please contact us:

GLOW
Eartainment
3817 S. Nova Rd
STE 104-187
Port Orange, Florida 32127
United States

Email: dr.stacyobrien@gmail.com

We aim to provide clear and timely assistance regarding shipping-related concerns.