Privacy policy

Last Updated: September 13, 2026

At GLOW, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, contact us, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with GLOW, we may collect the following categories of personal information.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our store, you may provide information such as:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information
  • Customer service communications
  • Product preferences
  • Account information, if customer accounts are available

Payment information may be processed securely by Shopify, payment processors, or other authorized payment providers rather than being stored directly by GLOW.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website or source
  • Time spent on the website
  • Shopping and browsing activity
  • Cart activity
  • Approximate location derived from technical information
  • Interaction with website features

This information helps us operate the store, improve website performance, understand customer behavior, prevent fraud, and measure the effectiveness of our marketing.

How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Respond to customer inquiries
  • Manage returns and refunds
  • Provide customer support
  • Maintain and improve our website
  • Personalize the shopping experience
  • Prevent fraud, abuse, or unauthorized transactions
  • Maintain website and account security
  • Analyze website performance
  • Measure marketing effectiveness
  • Send promotional communications where permitted
  • Comply with legal and regulatory obligations
  • Enforce our policies and terms

We aim to collect and use only the information reasonably necessary for these purposes.

Shopify and Our Ecommerce Platform

Our online store is powered by Shopify.

Shopify may process certain personal information on our behalf in order to provide ecommerce services such as website functionality, checkout, payments, order processing, analytics, security, and related services.

When you purchase from our store or interact with Shopify-powered features, information may be processed through Shopify's systems and its authorized service providers.

Shopify maintains its own privacy practices governing how it processes personal information through its platform.

Payment Processing

Payment information is processed through authorized payment providers available through our checkout.

Depending on the payment method selected, payment providers may collect information such as:

  • Cardholder name
  • Billing details
  • Payment credentials
  • Transaction information

GLOW does not generally receive or store complete payment card numbers when payments are processed through third-party payment providers.

Payment providers process information according to their own privacy and security practices.

Order Fulfillment and Shipping

We may share necessary customer information with shipping carriers, fulfillment providers, logistics companies, or other service providers in order to process and deliver orders.

This may include information such as:

  • Customer name
  • Shipping address
  • Email address
  • Order details
  • Tracking information

We only provide information reasonably necessary to complete the applicable service.

Service Providers

We may work with third-party service providers that help us operate our business.

These may include providers of:

  • Ecommerce technology
  • Payment processing
  • Shipping and fulfillment
  • Website hosting
  • Email services
  • Customer support
  • Analytics
  • Advertising
  • Fraud prevention
  • Website security
  • Business administration

These service providers may process personal information only as reasonably necessary to perform services for us, subject to their contractual and legal obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions and improve your experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember preferences
  • Enable secure checkout
  • Maintain customer sessions
  • Analyze website traffic
  • Understand how visitors use the store
  • Prevent fraud
  • Measure advertising performance
  • Support personalized marketing where permitted

Some cookies are necessary for the website to operate properly, while others may be optional depending on your location and applicable law.

You may be able to manage cookies through your browser settings or through any cookie-management tools made available on our website.

Disabling certain cookies may affect the functionality of the store.

Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information can help us understand:

  • Which pages are visited most frequently
  • How visitors reach our website
  • How customers navigate the store
  • Which website features are useful
  • Where website performance may be improved

Analytics providers may use cookies or similar technologies to provide these services.

Advertising and Marketing

Where permitted, we may use personal information and website interaction data to promote GLOW products and measure the effectiveness of advertising.

This may include advertising through platforms such as search engines, social media platforms, and other digital advertising services.

Information used for advertising may include browsing activity, interactions with our website, and information collected through cookies or similar technologies.

We do not intend to use sensitive personal information for targeted advertising.

Email Marketing

If you choose to subscribe to promotional communications, we may send you information about products, offers, updates, or other GLOW-related content.

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the communication.

Unsubscribing from marketing messages will not prevent us from sending essential transactional communications relating to your orders, payments, account, shipping, returns, or customer service requests.

How We Share Personal Information

We may share personal information when reasonably necessary with:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Technology and website service providers
  • Analytics providers
  • Marketing and advertising providers
  • Fraud-prevention and security providers
  • Professional advisers
  • Government authorities where legally required

We may also disclose information where necessary to:

  • Comply with applicable law
  • Respond to lawful legal requests
  • Protect our rights
  • Prevent fraud
  • Protect customers or other individuals
  • Enforce our agreements or policies

We do not disclose personal information simply for unrelated purposes without an appropriate legal basis.

Business Transfers

If GLOW is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue to process personal information in accordance with applicable privacy requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • Order and transaction requirements
  • Customer service needs
  • Accounting obligations
  • Tax requirements
  • Fraud prevention
  • Legal obligations
  • Dispute resolution
  • Enforcement of agreements

Some transaction records may need to be retained after a customer relationship ends to comply with legal or financial obligations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our ecommerce platform and service providers may also use security technologies designed to protect information during processing and transmission.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and avoid sharing passwords or other sensitive information with unauthorized individuals.

Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at dr.stacyobrien@gmail.com so we can review the matter.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • A copy of certain personal information
  • Information about how personal information is used
  • Withdrawal of consent where processing relies on consent
  • Restrictions on certain processing activities
  • Opt-out from certain marketing or advertising practices

Not every right applies in every location or circumstance.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact:

dr.stacyobrien@gmail.com

Please include enough information for us to identify the relevant account, order, or interaction.

California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where applicable, these rights may include access, correction, deletion, portability, and certain choices regarding the use or disclosure of personal information for targeted advertising or similar purposes.

We will process eligible requests in accordance with applicable law.

International Visitors

If you access our website from outside the United States, your personal information may be processed in the United States or in other countries where Shopify or our service providers operate.

Privacy and data-protection laws may vary between countries.

Where legally required, appropriate safeguards may be used for international transfers of personal information.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Google and Shopping Services

We may use Google services in connection with analytics, advertising, ecommerce measurement, or product listings.

Information collected through Google services may be processed according to Google's applicable privacy practices.

We aim to ensure that information presented through Google shopping services, our website, and our checkout accurately represents our products and business.

Do Not Track

Some browsers provide a "Do Not Track" setting.

Because there is not a single universally accepted standard governing how websites should respond to these signals, our website may not respond to every Do Not Track signal.

Where required by applicable law, we may recognize legally required browser-based privacy preference signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Technology
  • Shopify or service-provider functionality
  • Legal requirements
  • Privacy regulations

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, the handling of personal information, or a privacy-related request, please contact us:

GLOW
Eartainment
3817 S. Nova Rd
STE 104-187
Port Orange, Florida 32127
United States

Email: dr.stacyobrien@gmail.com

We will review legitimate privacy inquiries and respond as required by applicable law.